| To Our PBT Family: |
| Since the doors to the Benedum Center opened for Pittsburgh Ballet Theatre’s Season Premiere in October and The Nutcracker in December, we have been thrilled to welcome enthusiastic live audiences back to the theater. Thank you for your support! One ballet that will not make its successful return to theaters is Alice in Wonderland, Feb 11 – Feb 13, 2022. Alice is a U.K. production that involves cross-Atlantic travel and therefore presents risks that PBT is not prepared to take on with so much uncertainty and ever-changing circumstances surrounding international travel. With a short run of only four performances, rescheduling the production is unfortunately not a feasible option. If you have already purchased tickets to Alice in Wonderland, please visit pbt.org/Alice and complete the online form to resolve your tickets. You can also email inquiry@pittsburghballet.org or call 412-454-9107. Despite this unfortunate cancellation, we very much look forward to the remaining shows in our season and hope that you will return to the theater to see what promises to be two spectacular productions: Here + Now and Swan Lake with the PBT Orchestra. Learn more about these productions at pbt.org. FREQUENTLY ASKED QUESTIONS Why has Alice in Wonderland been cancelled? Alice in Wonderland is a U.K. production that requires cross-Atlantic travel. With so much uncertainty and ever-changing circumstances surrounding international travel, this production presents risks that PBT is not prepared to take on. I already purchased tickets to Alice in Wonderland. What should I do? You have three choices of what to do with your Alice in Wonderland tickets. You can exchange them for tickets to Swan Lake with the PBT Orchestra, receive a refund or consider them a tax-deductible donation to PBT. Let us know how you would like to resolve your tickets by completing this form, emailing inquiry@pittsburghballet.org or calling our Senior Manager of Patron Services and Ticketing Tanaz Walendziewicz at 412-454-9107. Due to high call volume, we ask that you complete the online form or contact us via email. I already have tickets to Swan Lake. What are my options for resolving my tickets to Alice in Wonderland? Thank you for your support and we look forward to seeing you at Artistic Director Susan Jaffe’s staging of Swan Lake, featuring the PBT Orchestra! To resolve your Alice in Wonderland tickets, you can receive a refund or consider them a tax-deductible donation to PBT. Let us know how you would like to proceed by completing this form. How soon can I expect my call to be returned? Our patron services staff have limited resources, so we appreciate your patience as we make every effort to return your call as soon as possible. You can expect to hear from us within two-three business days. To expedite the process of resolving your Alice in Wonderland tickets, you can complete this form. |
| Please be aware that our staff are dealing with a high volume of questions and calls. Thank you for your patience as we work to answer your questions and allow up to three weeks for your request to be processed. If you do not make a selection by January 30, 2022, a patron services representative will be in contact with you. |
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